Processing and delivery
Custom products need production time before dispatch. Estimated production and delivery timelines, serviceability and delivery charges will be shown before you complete checkout. Delivery dates are estimates, not guarantees.
Address and order changes
Please check your delivery address carefully. Contact us immediately if something needs to change; modifications may not be possible once a custom order enters production.
Damaged or incorrect items
If an item arrives damaged, defective or materially different from the confirmed order, email us within 48 hours of delivery with your order reference and clear photographs. We will review the issue and, where appropriate, arrange a replacement or refund.
Change-of-mind returns
Because each item is personalised, we generally cannot accept returns or offer refunds for change of mind, incorrect customer-provided artwork, or choices approved before production. This does not affect rights available under applicable law.
Contact
For help, email mmd.studio26@gmail.com.